In line with the decisions of the Ministry of Trade and Industry regarding regulating the consumer’s right to exchange and return goods and merchandise, our valued customers can exchange or return their purchases within 14 days from the date of purchase, under the following terms and conditions:
The goods to be exchanged or returned must be in good condition, displayable with their packaging and identification cards, and accompanied by the original purchase receipt.
The goods to be exchanged or returned must not conform to standard specifications or have a defect or defect that is not apparent upon purchase.
The consumer's right to exercise the right of exchange or return does not lapse if the above conditions are met, even if the goods were purchased during the period of offers and sales.
Excluded from the above are evening clothes, underwear, and other items mentioned in Kuwaiti law
